Shipping & Delivery Policy
High-velocity fulfillment across all 28 states and union territories in India.
Same-Day Dispatch
All orders confirmed before 2:00 PM IST dispatch from our hub on the same business day.
Velocity Air Express
2 to 4 business days average transit time to tier-1 metro hubs with end-to-end tracking.
Free Shipping Over ₹999
Orders exceeding ₹999 qualify for zero shipping fees. Flat ₹99 standard fee otherwise.
1. Order Processing & Verification
Orders placed on callusrage.com are processed through our central fulfillment hub in B-34-246/1-B, Pritam Nagar, Near Vijay Welding, Civil Lines, Ludhiana, Punjab 141001, India. Orders placed Monday through Saturday prior to 2:00 PM IST enter dispatch queues immediately. Orders placed on Sundays or gazetted public holidays are handed to courier partners on the following working morning.
You will receive instant SMS and email notifications containing your Air Waybill (AWB) number and direct courier tracking link as soon as your shipment is scanned out of our warehouse.
2. Domestic Delivery Timelines
| Destination Zone | Courier Partner | Estimated Transit |
|---|---|---|
| Delhi NCR & North Zone | Velocity Air Express / Bluedart | 24 – 48 Hours |
| Metros (Mumbai, BLR, HYD, MAA, CCU) | Velocity Air Express / Delhivery | 2 – 3 Business Days |
| Tier 2 & Tier 3 Cities | Delhivery Surface / Xpressbees | 4 – 6 Business Days |
| Northeast & J&K Remote Areas | India Post Speed Post / Delhivery | 5 – 8 Business Days |
3. Bulk & B2B Freight Logistics
Wholesale orders exceeding 50 kg or master-case pallet shipments are dispatched via road freight logistics (GATI / V-Trans / Safexpress) with door delivery. Pallet shipments include sealed shrink-wrap and tamper-proof security tape. Real-time docket tracking is issued directly to verified retailer portals.
4. Damaged or Tampered Parcels
Inspect Outer Security Tape Before Accepting:
If the outer branded Callus Rage security tape appears cut, torn, or re-taped with generic brown tape, do NOT accept the parcel. Refuse delivery and record photos or videos immediately, then alert our support team via WhatsApp with your order ID.