Returns & Replacement Policy
Transparent, athlete-first replacement terms for damaged, defective, or incorrect shipments.
7-Day Replacement
Report transit damage or defective gear within 7 calendar days of delivery for zero-cost replacement.
Hygiene & Safety Seals
Due to sanitation safety, opened bottles of smelling salts and opened liquid chalk cannot be returned.
100% Transit Guarantee
Lost or broken shipments in courier transit are re-shipped immediately at no extra cost.
1. Eligibility for Replacement
We take extreme pride in product craftsmanship. You are eligible for an immediate, hassle-free replacement under any of the following circumstances:
- Product arrived broken, leaked, or shattered during transport.
- Incorrect SKU, size, or variant delivered compared to your invoice.
- Manufacturing defect (e.g., defective belt lever mechanism, broken cap seal on arrival).
2. Non-Returnable Items
Due to strict hygiene, quality control, and the volatile chemical nature of ammonia compounds, the following items are strictly non-returnable once opened:
- • Rage Salts (Standard, Insane, Ammonia Ampoules) with broken tamper-evident neck bands.
- • Pure Magnesium Liquid Grip bottles with the inner foil seal punctured.
- • Lifting Straps, Knee Sleeves, and Belts showing chalk marks, perspiration, or signs of gym usage.
3. How to File a Claim (3 Easy Steps)
Capture Photos / Video
Take clear photos of the shipping label and the damaged/faulty item.
Send to Support
WhatsApp us at +91 73800 79608 or email bansalagency1999@gmail.com with Order ID.
Instant Dispatch
Our ops desk approves the claim and dispatches your fresh unit within 24 hours.
4. Refund Settlements
In the event that an item is out of stock and cannot be replaced, a 100% refund is initiated back to your original payment method (Razorpay UPI / Net Banking / Card) within 3 business days.
Need to request a replacement?
Our WhatsApp desk is live Monday to Saturday to resolve claims immediately.